Kent
Case Advocate
Taxpayer Advocate Service

We're not just dealing with one specific type of issue, we're dealing with all facets of the IRS for the most part.

We're dealing with collection issues, exam issues, fraud issues and tax exempt issues.

So, as a case advocate, we have to be pretty well rounded in our knowledge of all the different areas of the IRS and their procedures and tax code that pertains to those areas of the IRS so that we can be able to advocate for taxpayers.


Taxpayers, when they first contact us, they're most of the time already frustrated with the system. They've been through the ringer trying to get their problems resolved. They may be facing an immediate hardship that they've encountered... they've just been levied upon through their wages or bank account and so it's a volatile situation.

Here you get to come out with... with being known as the good guy within the IRS and that in itself is most satisfying about the job.

I had to learn and understand tax law and procedural processes that the IRS has and the IRS databases that they have.

There's so much potential there for advancement with the IRS. You have to be able to take the initiative, the jobs are not coming to you. You have to want to advance yourself and the potential is out there.