The IRS is hiring mission-critical, entry-level customer service positions in 8 locations. These roles offer a unique, non-repetitive workday that showcase your verbal and written communication skills while offering rewarding public service opportunities. Are you ready to make a difference?
Customer Service Roles
As an Contact Representative, you will research multiple computer-based systems and resources to provide tax-related assistance to Americans over the phone. As a Tax Examining Technician, you will analyze and resolve tax processing problems, adjusts taxpayer accounts, and respond to taxpayer’s inquiries regarding preparation of a variety of tax returns and related schedules.
Comprehensive Training
These entry-level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful as a professional IRS Contact Representative. The IRS also offers continued professional education to keep your knowledge of the tax law sharp and your skills up to date.
How To Qualify
There is more than one way to qualify for the contact representative position. This position relies heavily on your ability to research taxpayer accounts, analyze information to provide guidance to taxpayers, and exceptional customer service skills. No degree is required; however, a degree alone may qualify you.
1 year of
qualifying
experience
qualifying
experience
OR
4 years of
post-high school
education
(any area of study)
post-high school
education
(any area of study)
OR
Combination of
qualifying
education and
experience
qualifying
education and
experience
In-Person Hiring Events - Customer Service
The IRS is hiring mission-critical, entry-level customer service positions in 8 locations. These roles offer a unique, non-repetitive workday that showcase your verbal and written communication skills while offering rewarding public service opportunities.
Contact Representatives
As an Contact Representative, you will research multiple computer-based systems and resources to provide tax-related assistance to Americans over the phone.
Tax Examining Technicians
As a Tax Examining Technician, you will analyze and resolve tax processing problems, adjusts taxpayer accounts, and respond to taxpayer’s inquiries regarding preparation of a variety of tax returns and related schedules.
At each of the locations listed below, we are hosting an in-person hiring event. Before attending the event, you must first apply to the position(s) you are interested in for your location. To apply, click on the link(s) below for your desired location. If you are interested in more than one positions, please apply to both. On-the-spot job offers will be made at the events, based on the availability of each position.
- Holtsville, NY | June 1 & 2
- Philadelphia, PA | June 4 & 5
- Dallas, TX | June 9
- Jacksonville, FL | June 11
- Covington, KY | June 16 & 17
Don't miss this opportunity to begin a career with a purpose!
To see scheduled in-person and virtual events for all positions, visit the Events page.
