The IRS is hiring mission-critical, entry-level customer service positions in 8 locations. These roles offer a unique, non-repetitive workday that showcase your verbal and written communication skills while offering rewarding public service opportunities. Are you ready to make a difference?
Customer Service Roles
As an Contact Representative, you will research multiple computer-based systems and resources to provide tax-related assistance to Americans over the phone. As a Tax Examining Technician, you will analyze and resolve tax processing problems, adjusts taxpayer accounts, and respond to taxpayer’s inquiries regarding preparation of a variety of tax returns and related schedules.
Comprehensive Training
These entry-level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful as a professional IRS Contact Representative. The IRS also offers continued professional education to keep your knowledge of the tax law sharp and your skills up to date.
How To Qualify
There is more than one way to qualify for the contact representative position. This position relies heavily on your ability to research taxpayer accounts, analyze information to provide guidance to taxpayers, and exceptional customer service skills. No degree is required; however, a degree alone may qualify you.
1 year of
qualifying
experience
qualifying
experience
OR
4 years of
post-high school
education
(any area of study)
post-high school
education
(any area of study)
OR
Combination of
qualifying
education and
experience
qualifying
education and
experience
In-Person Hiring Events - Customer Service
The IRS is hiring mission-critical, entry-level customer service positions in 8 locations. These roles offer a unique, non-repetitive workday that showcase your verbal and written communication skills while offering rewarding public service opportunities.
Contact Representatives
As an Contact Representative, you will research multiple computer-based systems and resources to provide tax-related assistance to Americans over the phone.
Tax Examining Technicians
As a Tax Examining Technician, you will analyze and resolve tax processing problems, adjusts taxpayer accounts, and respond to taxpayer’s inquiries regarding preparation of a variety of tax returns and related schedules.
At each of the locations listed below, we are hosting an in-person hiring event. Before attending the event, you must first apply to the position(s) you are interested in for your location. To apply, click on the link(s) below for your desired location. If you are interested in more than one positions, please apply to both. On-the-spot job offers will be made at the events, based on the availability of each position.
- Fresno, CA | May 12 & 13
- Ogden, UT | May 15
- Andover, MA | May 27 & 28
Coming soon to these locations - check back often:
- Holtsville, NY | June 1 - 2, 2026
- Philadelphia, PA | June 4 - 5, 2026
- Covington, KY | June 11 - 12, 2026
- Jacksonville, FL | June 15, 2026
- Dallas, TX | June 17, 2026
Virtual Events: We are hosting several virtual information sessions to give you a chance to learn about the positions before you apply and attend an in-person event. We'll be discussing the job duties, how to qualify and how to apply. We'll have an open Q&A session following our presentation. Don't miss this opportunity to start your career with purpose! To register to attend, click on the link below for the date you would like to attend:
Tuesday, May 5th @ 3 - 5pm ET (2pm CT, 1pm MT, 12pm PT)
Thursday, May 7th @ 12 - 2pm ET (11am CT, 10am MT, 9am PT)
Tuesday, May 12th @ 3 - 5pm ET (2pm CT, 1pm MT, 12pm PT)
Thursday, May 14th @ 12 - 2pm ET (11am CT, 10am MT, 9am PT)
More events coming soon!
To see scheduled in-person and virtual events for all positions, visit the Events page.
