Chief Financial Officer (CFO)

The mission of the Chief Financial Officer (CFO) is to lead the IRS's financial management operations with integrity and accountability and provide expert planning, sound financial advice, and excellent customer service.

Chief of Staff (COS)

The COS supports the commissioner and provides financial and program support to the commissioner's component offices.

Communications & Liaison (C&L)

Support the IRS mission by building relationships and understanding between IRS and its stakeholders through effective information sharing. Our Communications Division includes National Media Relations, Field Media Relations, Internal Communications, Technical Communications, Visual Education and Communication and Social Media branches. Our Legislative Affairs Division includes Congressional Affairs and Legislation & Reports branches. Our National Public Liaison includes Liaison & Tax Forum and Stakeholder Relationship Management branches.

Enterprise Digitalization and Case Management Office (ED&CM)

Enterprise Digitalization and Case Management Office (ED&CM) is an integral part of the IRS with the unique mission to enhance the taxpayer and employee experience by improving business processes and modernizing systems through two critical initiatives: Digitalization and Enterprise Case Management. ED&CMO addresses IRS’s need to modernize and consolidate many aging legacy systems. It empowers taxpayers and IRS employees to rapidly resolve issues in a simplified digital environment by drawing on leading industry practices to identify what combination of business processes and technology work best for IRS customers and employees.

Equity, Diversity & Inclusion (EDI)

The EDI Office is focused on building and sustaining a model EEO program and its efforts to create and maintain a workforce in which employees feel valued and can make significant contributions towards the Service's mission.

Facilities Management & Security Services (FMSS)

The Facilities Management and Security Services (FMSS) Division is a support services provider organization charged with providing nationwide facilities and security services for the Internal Revenue Service (IRS). With a budget of almost $1 billion, we manage over 26 million square feet of space at approximately 600 locations throughout the United States.

Human Capital Office (HCO)

The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.

Office of the Chief Risk Officer (OCRO)

The OCRO oversees both the Enterprise Risk Management (ERO) and the Enterprise Audit Management (EAM) programs. The ERM program provides a strategic framework to effectively deal with risk across the agency. The EAM program provides a collaborative enterprise approach to the IRS Treasury Inspector General for Tax Administration (TIGTA)/Government Accountability Office (GAO) audit management process.

Office of Professional Responsibility (OPR)

The Office of Professional Responsibility (OPR) is responsible for all matters related to tax practitioner misconduct, discipline and practice before the IRS under Circular 230 (31 CFR Subtitle A, Part 10, Regulations Governing Practice before the Internal Revenue Service).

Online Services (OLS)

Online Service is uniquely poised to help deliver digital solutions to taxpayers at all stages of the tax process. Whether finding ways for taxpayers to track the progress of their refund, find options for paying additional taxes due, or managing their own account on IRS.gov, Online Services is here to help.

Return Preparer Office (RPO)

The Return Preparer Office (RPO) oversees Preparer Tax Identification Numbers (PTINs), enrollment programs, IRS approved continuing education providers, and the Annual Filing Season Program for tax return preparers.

Taxpayer Advocate Service (TAS)

An independent organization within the IRS, the Taxpayer Advocate Service helps taxpayers resolve problems and recommends changes that will prevent them. You’ll assist taxpayers who are experiencing economic harm.

Taxpayer Experience Office (TXO)

The goal of the TXO is to create a positive experience for taxpayers while helping them understand and meet their tax responsibilities.

Tax Exempt & Government Entities Division (TE/GE)

As part of the TE/GE division, you’ll help customers understand and comply with applicable tax laws and protect public interest by applying the tax law with integrity and fairness to all.

Transformation & Strategy Office (TSO)

TSO leads efforts to deliver the IRS transformation vision, which includes transformation of service, compliance, data, technology, human capital, culture, governance, and organization.

Taxpayer Services (TS)

TS is focused on providing the best service possible to help taxpayers understand and comply with applicable tax laws and protect the public interest by applying the tax law with integrity and fairness to all.

Whistleblower Office (WO)

The vision of the Whistleblower Office (WO) is to provide fair treatment for whistleblowers and taxpayers, and support to IRS efforts to apply tax laws with integrity and fairness.

The Tax Exempt & Government Entities division encompasses employee plans, exempt organizations, and government entities, whose duties are previewed below. Our customers include small local community organizations, charities, major universities, large pension funds, small business retirement plans, local and state governments, participants in complex tax-exempt bond transactions, and Indian tribal governments and tribal associations.

Employee Plans

• Enforces customer compliance with retirement plan laws.
• Provides educational tools to plan sponsors, participants, and practitioners to better understand and comply with the retirement plan laws.
• Works with plan sponsors to correct problems and ensure that they provide the correct benefits to their employees and preserve their plan’s tax-favored benefits.

Exempt Organizations

• Ensures that organizations comply with the tax laws, identifies areas of noncompliance and recommends strategies for corrective action.
• Ensures not-for-profit organizations meet tax-exempt status requirements.
• Reviews and approves applications for tax exemption and collaborates on technical guidance.
• Provides education and outreach programs to proactively help exempt organizations better understand their tax responsibilities.

Government Entities

• Conducts compliance examinations and administers voluntary compliance programs.
• Assists with the federal tax administration of over 104,000 employers of federal government, state, county, city, town and local, and quasi-governmental entities. These entities employ 20% of the American workforce.
• Maintains a relationship between IRS and Indian tribal governments by assisting with federal taxation issues related to gaming, and other tax issues involving Indian tribes.
• Helps members of the tax-exempt bond community better understand their tax responsibilities. Implements new legislation, regulations, or other guidance affecting the municipal bond market.

Career Opportunities

TE/GE has job opportunities nationwide and is organized into three segments: Employee Plans, Exempt Organizations, and Government Entities. Below are the positions we frequently hire:

Actuary – Job Series 1510

As an Actuary, you will work on complex Federal income tax examinations, projects, studies, and proposals. You will serve as an actuarial expert and advisor for examination personnel, appeals officers, and IRS legal counsel over a large geographical/regional area.

Administrative Associate – Job Series 0303

As a Shared Administrative Associate, you will provide administrative, clerical, and case processing support to managers and technical employees. Your responsibilities will include planning, organizing, and carrying out a variety of administrative and clerical activities.

Management & Program Analyst – Job Series 0343

As a Management and Program Analyst, you will be responsible for accomplishing major analytical studies and projects relating to substantive, mission-oriented programs. Studies and projects may involve development of policy and operational objectives, complex programs, systems, or issues having broad impact on IRS operations.

Revenue Agent – Job Series 0512

As a Revenue Agent, you will be responsible for planning and conducting examinations of individuals and businesses to determine Federal tax liability. These examinations are generally conducted at the taxpayer’s residence and/or place of business.

Tax Examiner – Job Series 0592

As a Tax Examiner, you will respond to taxpayer correspondence and other inquiries regarding a variety of tax returns, related schedules, and other documentation. You will analyze and resolve tax processing problems, adjust taxpayer accounts, prepare and issue manual refunds, perform credit transfers, and compute tax, penalty, and interest.

The IRS Small Business/Self Employed (SB/SE) division offers all the things you’re looking for in a career. Here, you’ll be challenged, supported, and have work/life balance – but you’ll also make your nation stronger, every day. America is funded by the work this agency does, and the bright, dedicated people that work here make it all possible.

Use your knowledge of accounting, Federal Taxation, and business practices while interacting with a diverse segment of taxpayers. The Small Business and Self Employed (SB/SE) division interacts with more than 30 million self-employed taxpayers, corporations, and partnerships with assets of less than $10 million. SB/SE’s functions include Collection, Examination, Specialty, and Fraud/Bank Secrecy Act (BSA).

What Skills are we Seeking?

• Critical thinking
• Excellent communication skills
• Evaluation of financial analysis
• Problem Solving
• Time management

Why Join SBSE?

• Be part of a business division that offers challenging and rewarding work
• Have access to diverse career opportunities and growth
• Educate and promote voluntary tax compliance to help fund America
• Research and investigate emerging technologies to halt abusive tax schemes

Examination Career Opportunities

In Examination, you conduct examinations of SB/SE taxpayers to ensure compliance with tax laws. Some of our most common positions are listed below:

Internal Revenue Agent - Job Series 0512

As a Revenue Agent, you will be responsible for conducting examinations of individuals and businesses to determine Federal tax liability at the taxpayer’s residences and/or place of business. You will regularly work with taxpayers, their representatives, certified public accountants, and tax attorneys.

Tax Specialist (Tax Compliance Officer) - Job Series 0526

As a Tax Specialist (Tax Compliance Officer), you’ll audit financial records of individuals and businesses to determine that the proper taxes have been assessed. You will advise taxpayers of their rights as defined in the examination and appeal guidelines, the actual examination procedures, and an explanation of current tax and reporting responsibilities and the importance and benefit of meeting future responsibilities.

Collection Career Opportunities

In Collection, you’ll secure delinquent tax returns and collect delinquent taxes through fair and equitable application of the tax laws – protecting and promoting public confidence in the American tax system. Extensive travel will be required during the first two years of training.

Internal Revenue Officer - Job Series 1169

As a Revenue Officer, you’ll be trained in both tax law and collection techniques necessary to collect delinquent taxes and delinquent tax returns (where taxpayers have failed to file tax returns). You will conduct research, interviews, investigations, and analysis of financial information for your assigned cases, often at the taxpayer’s home or business.

Collection Contact Representative - Job Series 0962

As a Collection Contact Representative, you will provide over-the-phone technical assistance to individuals and businesses throughout the country, in a dynamic call center environment. You will apply the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities and ensure compliance with filing and payment of federal tax.

Tax Law Specialist – Job Series 0987

As a Tax Law Specialist, you will use your expertise in the analysis and resolution of compliance issues relating to the Internal Revenue Code and related regulations. You will research and analyze data including examination results to identify industry trends, issues, and problems. You will develop audit guidelines and provide other forms of written and oral technical assistance to field agents.

RAAS provides an intellectually challenging and supportive environment for our employees. We are the leading source for data analytics, analytical and statistical support, research tools and information, and breakthrough technologies within the IRS. RAAS recommendations, studies, and data are effectively used to assist in the administration of the U.S. tax system and to improve IRS performance. Our projects encompass a variety of subjects, including statistical analyses, program evaluations, research on topics affecting tax administration, compliance studies, and the administration of enterprise research resources.

RAAS Functions

• Data Exploration and Testing
• Data Management Division
• Knowledge Development & Application
• Statistics of Income
• Strategy & Business Solutions
• Management & Engagement

What Skills are we Seeking?

• Attention to detail
• Ability to work independently and cooperatively with others
• Critical thinking
• Excellent time management
• Data analysis
• Project and Program Management
• Emphasis on Science, Economics, Math, and Statistics

Why Join RAAS?

• Be a part of a dynamic business unit
• Support research and analysis that will improve IRS performance
• Participate in excellent training and development
• Work in a collegial environment
• Use advanced technology and world-class tools

Career Opportunities

As one of the nation’s largest and most diverse institutions, we have a lot to offer – and we know you do, too. So, let’s work together. We are seeking applicants with backgrounds in Economics, Data Science, Operations Research, Mathematics/Statistics, Project Management, and Psychology to join our teams. Below are positions we frequently hire:

Mathematical Statisticians & Statisticians (Data Scientists) – Job Series 1529 and 1530

The Statistician engages in mathematically oriented statistical projects or studies in one or more of the following areas: survey sampling (design and estimation); modeling; or statistical research.

Operations Research Analysts – Job Series 1515

The Operations Research Analyst works to select and apply mathematics, economics, econometrics, and/or statistics appropriate to solving operations research problems, such as the development of computerized mathematical resource allocation models (e.g., simulation), regression models, econometric projections, or workload selection systems.

Computer Scientists – Job Series 1550

A Computer Scientist is responsible for the practical application of artificial intelligence and other technologies to solve problems in Internal Revenue Service (IRS) operations and programs that are not susceptible to resolution via mainstream technologies.

Economists – Job Series 0110

As an Economist, you will plan, develop, and monitor studies by using tax and information return data in conjunction with demographic and economic data. You will make projections, forecast data, and create computer-based models. You will write and review complex research planning and implementation documents.

Management & Program Analysts – Job Series 0343

The Management and Program Analyst is responsible for accomplishing various analytical studies, projects, and tasks to deliver programs, projects, and studies. The incumbent works independently and with management and staff on activities, including resolving substantive problems; improving the effectiveness and efficiency of program operations; and ensuring compliance with applicable laws, policies, processes, and procedures.

Social Scientists – Job Series 0101

A Social Scientist develops, executes, manages, and provides oversight to research activities using social science and statistical methodology to profile and evaluate market segments of taxpayers for compliance with tax laws and resolve critical problems and to draw rational inferences.

IT Specialists – Job Series 2210

An Information Technology Specialist is involved in the design, documentation, development, modification, testing, installation, implementation, and support of new or existing IT programs and services. In this role, you are often called up to resolve exceptionally complex problems in coding, testing, debugging, and maintaining programs; translating and interpreting functional requirements; and testing, installation, and documentation of IT programs and services.

PGLD provides an intellectually challenging and supportive environment for our employees. We preserve public confidence by advocating for the protection and proper use of sensitive information. We prevent identity theft and unauthorized disclosures by ensuring proper access and authentication. We protect the sensitive information and privacy of taxpayers and employees. We ensure IRS records are managed appropriately. We partner with nearly 300 federal, state, and local agencies to promote privacy and protect federal tax information. We have unparalleled technical expertise in privacy practices, records management, disclosure and authentication, authorization and access (A3) processes and policies.

PGLD Functions

• Governmental Liaison, Disclosure, and Safeguards
• Identity Assurance
• Identity and Records Protection
• Privacy Policy and Compliance

Why Join Us?

• Work on challenging privacy and records management issues
• Participate in excellent training and development
• Work in a collaborative environment
• Receive excellent federal benefits

Skills We are Seeking

• Attention to detail
• Ability to work independently and cooperatively with others
• Critical thinking
• Excellent time management
• Project and Program Management

Career Opportunities

PGLD offers diverse career opportunities for individuals with various skill sets. Some of the available positions include:

Disclosure Enforcement Specialist – Job Series 1801

Disclosure Enforcement Specialists verify and ensure federal tax information entrusted to our nearly 300 federal, state, and local partners is protected and used appropriately. You’ll conduct onsite reviews to identify physical and computer security control weaknesses and then monitor compliance through corrective action plans. You’ll also ensure disclosure restrictions are adhered to by agencies and manage external data incidents.

Disclosure Specialist – Job Series 0306

Disclosure Specialists are the gatekeepers to taxpayer data. You’ll make determinations on what the IRS should and shouldn’t disclose. You’ll be responsible for processing Freedom of Information Act requests, disclosures under the privacy act, ex-parte court orders, and subpoenas for the IRS. You will also promote the protection of sensitive information by delivering awareness programs to IRS employees and external partners.

IT Specialist – Job Series 2210

An Information Technology Specialist is involved in the design, documentation, development, modification, testing, installation, implementation, and support of new or existing IT programs and services. In this role, you are often called up to resolve exceptionally complex problems in coding, testing, debugging, and maintaining programs; translating and interpreting functional requirements; and testing, installation, and documentation of IT programs and services.

Management & Program Analyst – Job Series 0343

The Management and Program Analyst is responsible for accomplishing various analytical studies, projects, and tasks to deliver programs, projects, and studies. You will work independently and with management and staff on activities, including resolving substantive problems; improving the effectiveness and efficiency of program operations; and ensuring compliance with applicable laws, policies, processes, and procedures.

Management & Program Assistant – Job Series 0344

As a Management and Program Assistant, you will use your expertise in data collection, research, and report preparation to perform clerical and technical work in support of management and program analysis functions. Projects and duties will vary based on the functional area you are assigned, and may include monitoring, reviewing, and evaluating operations, gathering statistics and information, and reporting findings.

Privacy Analyst – Job Series 0306

A Privacy Analyst is responsible for analyzing, evaluating, and advising management on the effectiveness and efficiency of operations pertaining to various acts, regulations, and guidelines. You’ll be a key player in influencing privacy-related policies for nationwide application to both internal and external customers.

Each year, the IRS Procurement organization buys $3 billion worth of goods and services that are critical to making the American Tax System work. Here, you’ll encounter daily challenges and opportunities where you will leverage your knowledge in the related fields of accounting, business, contracts, finance, and more.

The Office of the Chief Procurement Officer offers both entry-level and mid-career professional positions, and a wide range of GS-grade/pay levels, depending on your education and experience. Supervisory positions are also available in many occupations.

Skills We are Seeking

• Ability to work independently
• Critical Thinking
• Excellent written & oral communication
• Time management
• Ability to gather, assemble, and analyze information to draw logical conclusions

Why Join Us?

• Be a part of a dynamic business unit
• Work on challenging contracting issues
• Participate in excellent training and development
• Work in a collaborative environment
• Receive excellent federal benefits

Career Opportunities

The IRS Procurement team strives to fulfill our vision and mission. With a strategic focus to be the best acquisition organization in the federal government, the IRS Procurement team seeks qualified individuals for these challenging opportunities.

Contract Specialist – Job Series 1102

Join the IRS team as a Contract Specialist and you will be part of the support network for management and procurement staff, customers, and program personnel. In this key role, you will work to support one of the largest financial institutions in the world as you process critical procurements, resolve problems, or develop new approaches and procure and administer complex requirements providing timely, effective contract awards and procurement administration consistent with program needs, procurement regulations and laws. Your responsibilities will include processing and negotiating complex procurements and assisting program personnel in the development of technical requirements. You will assist in the development of Statements of Work, identifying contract type and sources of supply as well as price reasonableness, and perform special assignments to support management operations.

You must meet the following requirements to qualify for this position:

• A four-year course of study leading to a bachelor’s degree with a major in any field OR
• At least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organizational management AND
• In addition to the basic requirements, you must have the appropriate education or experience to qualify at the grade for which you are applying.

Management and Program Analyst – Job Series 1101 & 0343

As a Management and Program Analyst you will initiate and conduct studies to improve the effectiveness of the IRS procurement organization. You will provide expert advice and technical support to management, staff, and the organizational functions. You will conduct market research, assist in writing Statements of Work and proposal evaluations, and monitor contracts as you work with clients to identify resources for staffing, funding, equipment, and facilities. You will implement changes to create a more efficient, streamlined procurement process. You’ll also monitor costs, schedules, and the performance of assigned contracts, and provide recommendations to resolve technical acquisition problems.

You must meet the following requirements to qualify for this position:

• Knowledge and ability to gather, assemble, and analyze information to draw logical conclusions regarding technical information.
• Knowledge of business practices and skill in both oral and written communications.

The Large Business & International (LB&I) Division directly reports to the Deputy Commissioner for Services and Enforcement. LB&I holds responsibility for tax administration activities concerning domestic and foreign businesses subject to United States tax reporting requirements and possessing assets equal to or exceeding $10 million. Additionally, LB&I oversees the Global High Wealth and International Individual Compliance programs. We pride ourselves on being a world-class organization, catering to the needs of our clientele in a global landscape, all while implementing innovative strategies for customer service and compliance.

LB&I Practice Areas

• Large Corporations
• Large Partnerships
• Cross Border Activities
• Transfer Pricing
• Competent Authority and Exchange of Information
• Financial Institutions and Products
• High Wealth Individuals
• International Individuals

What Skills are we Seeking?

• Attention to detail
• Ability to work independently and cooperatively with others
• Critical thinking
• Excellent time management
• Data analysis

Why Join LB&I?

• Be a part of a dynamic business unit
• Support research and analysis that will improve IRS performance
• Participate in excellent training and development
• Work in a collegial environment

Career Opportunities

LB&I offers job opportunities nationwide and is organized into several practice areas to meet the distinctive needs of large and international corporations. Frequent positions include:

Actuary – Job Series 1510

As an Actuary, you will analyze complex actuarial problems and issues involved in tax law, rulings, and court case decisions in determinations of tax liability under the Internal Revenue Code.

Appraiser – Job Series 0171

As an Appraiser, you will perform appraisals of businesses and business interests where the appraisal will have a significant tax impact and affect large segments of taxpayers. You will make determinations of fair market value of large and complex corporate, partnership, fiduciary, and individual business interests, as well as other types of financial and investment instruments.

Economist – Job Series 0110

As a Senior Economist, you will use expert economic and subject-matter knowledge to resolve complex transfer-pricing cases based on applicable principles and guidelines.

General Engineer – Job Series 0801

As a General Engineer, you will provide support in the resolution of technical engineering and valuation issues, applying engineering and valuation principles to tax matters.

Internal Revenue Agent – Job Series 0512

As an Internal Revenue Agent, you will develop federal tax issues based on analysis and evaluation of overall domestic and global business, focusing on high-risk tax compliance issues.

Senior Revenue Agent – Job Series 0512

As a Senior Revenue Agent, you will lead audit examinations of complex entities, serve as an expert on tax issues, and develop resources to share knowledge and ensure consistency in positions.

Competent Authority Analyst – Job Series 0930

As a Competent Authority Analyst, you will serve as an expert in transfer pricing, tax treaty allocation, and international tax issues, working to reach agreements on transfer pricing and international tax matters.

Tax Law Specialist – Job Series 0987

As a Tax Law Specialist, you will plan, conduct, and lead audit examinations of complex entities to ensure U.S. tax law is applied uniformly and fairly, serving as an expert on tax law interpretation and application.

We’ve developed one of the largest and most ambitious Information Technology organizations in the world and we’re looking for talented IT professionals to help make our nation stronger.

IRS fills more Information Technology (IT) Specialist positions (Job Classification Series 2210) than any other jobs in IT because they’re so vital to our mission. The GS-grade/pay levels available would be based on your qualifications. As an IT Specialist, you’ll learn and apply transferable technology skills in one of these Specialty Areas:

Applications Software

in Applications Software, you’ll translate business requirements and technical specifications into programming specifications. You’ll code, test, debug and maintain software programs, and develop and customize applications software using mainframe and legacy programming languages. You’ll work with IT partners to integrate and deploy quality software components within the Enterprise.

Customer Support

In Customer Support, you’ll resolve complex problems for internal customers and give them technical guidance in applying hardware and software systems. Learn to provide such services as installation, configuration, troubleshooting and customer training.

Data Management

In Data Management, you’ll develop and implement major systems to ensure the efficient acquisition, storage and retrieval of data. This may involve learning and applying new approaches to data mining, data warehousing and other data management applications. 

Internet Specialty

In the Internet specialty area, you’ll work on complicated new issues that involve the planning, design, development, testing, integration and deployment of Web-based applications that interface with existing hardware and software.

Network Services

In Network Services, you’ll design, develop, test and implement networked systems used for transmitting information in voice, data or video formats. Network maintenance will include both software and hardware (servers, hubs, bridges, switches and routers).

Operating Systems

In Operating Systems, you’ll install, configure, and maintain large operating systems, including mainframes, system servers and operating system software. 

You’ll also resolve complex issues involving systems integration, hardware strategy and disaster recovery.

Policy and Planning

IT Specialists in Policy and Planning are generally mid-career professionals with considerable IT work experience. You’ll perform strategic planning, investment analysis and control, workforce planning and the development of project evaluation standards.

Security

In Security, you’ll plan and implement procedures to protect data and ensure network security. Review and analyze proposed new systems, networks, and software for security risks, recommend countermeasures and resolve new system integration issues.

Systems Administration

IT Specialists in Systems Administration plan and coordinate systems administration services. This includes installation and control of software, system configuration, recovery of failed systems and maintenance of hardware and software. 

Systems Analysis

In Systems Analysis, you’ll analyze the design and implementation of new information systems to help internal customers meet their business requirements. You’ll also consult with them to help refine and translate their functional requirements into programming specifications, as well as test, debug and maintain software programs. This includes the use of configuration management tools and processes for software development.

IT Project Managers

Experienced IT Specialists can compete for higher-graded IT Project Manager positions within the 2210 Job Series. As an IT Project Manager, you’ll develop and implement IT projects, strategies, plans and procedures. You’ll also coordinate and facilitate the work of other analysts as you monitor and manage project resources and activities and identify and analyze IT systems requirements and environments. Perform Risk Management and work with project team to deliver innovative product and/or services to the taxpayer community.

Appeals is an independent part of the IRS. Appeals Officers review the strengths and weaknesses of the issues in a tax case objectively and conduct a conference with the taxpayer and/or the taxpayer’s representative. The Appeals conference can be held via telephone, virtually, in person or through correspondence. Most cases can be settled in this environment without an expensive and often time-consuming Tax Court trial. Our goal is to provide a forum where we can work with the taxpayer and/or the taxpayer’s representative in an effort to resolve the tax dispute.

Appeals Mission

To resolve Federal tax controversies without litigation on a basis which is fair and impartial to both the Government and the taxpayer, promotes a consistent application and interpretation of, and voluntary compliance with, the Federal tax laws, and enhances public confidence in the integrity and efficiency of the Internal Revenue Service.

Appeals Functions

• Collection Appeals
• Examination Appeals
• Specialized Examination Programs and Referrals
• Case and Operations Support

What Skills are We Seeking?

• Ability to work independently
• Critical thinking
• Excellent time management
• Excellent writing ability

Why Join Appeals?

• Be a part of a dynamic business unit
• Help resolve tax disputes in an impartial manner
• Work on challenging tax issues
• Participate in excellent training and development
• Work in a collegial environment

Career Opportunities

Appeals Team Manager – Job Series 0930

The Appeals Team Manager works under an Area Director and has full responsibility for the overall team success in delivering and balancing customer satisfaction, employee satisfaction and business results. They lead and plan work to be accomplished by a team of Appeals Officers, set and adjust short-term priorities, and grade and distribute work based on the complexity of the appeal. 

Appeals Officer – Job Series 0930

An Appeals Officer serves as an Appeals Campus or field team member handling issues and cases generated by various Compliance functions. They conduct conferences for the settlement of routine tax cases in which taxpayers have appealed determinations made by the Service or have filed petitions with the U.S. Tax Court for re-determination of tax liabilities. Appeals Officers research case issues and tax law to determine and apply the law to the facts presented. They work professionally and effectively with taxpayers and/or their representatives along with their co-workers.

Appeals Team Manager (Settlement Officer) – Job Series 0930 

The Appeals Team Manager (Settlement Officer) works under a Collection Appeals Area Director and has full responsibility for the overall team success in delivering and balancing customer satisfaction, employee satisfaction and business results. They plan, organize, lead and evaluate a team of Settlement Officers engaged in the hearing, negotiation, settlement/resolution of collection actions and taxpayers’ appeals of tax liabilities and docketed Tax Court cases which have the most complex technical collection issues.

Appeals Officer (Settlement Officer) – Job Series 0930

An Appeals Officer (Settlement Officer) serves as a member of an Appeals Campus or field team responsible for administratively resolving collection cases including Collection Due Process (CDP), Offer in Compromise (OIC) and Collection Appeals Program (CAP) cases that are generated and referred to Appeals by various Campus or field compliance offices. Settlement Officers require a command of not only the Appeals IRM, policies and procedures, but also the Collection IRM, policies and procedures to resolve cases while balancing the interests of both the taxpayer and the government.

Appeals Team Case Leader – Job Series 0930

An Appeals Team Case Leader (ATCL) is generally assigned the largest and most complex cases and issues in Appeals. ATCLs lead a team of Appeals Officers, technical specialists, and other support personnel in the performance of their work taking into consideration organizational priorities. They resolve cases in a timely manner by assigning work, monitoring team members’ progress on assignments, and personally working on a variety of the most demanding issues. They take immediate corrective action to address any problems that adversely impact efficient case/issue resolution and overall plan accomplishment.

Appeals Account Resolution Specialist (Appeals Screener) – Job Series 1101

 An Appeals Account Resolution Specialist serves as a team member on either an Appeals field or a Campus team. They may be assigned a variety of Appeals workstreams as dictated by specific training and operational needs. The work involves facilitating and securing the administrative resolution of issues that have not been resolvable within other Service components.

Appeals Processing Manager – Job Series 0592

An Appeals Processing Manager supervises a team that provides technical support for receiving, controlling, and processing all Appeals and Counsel Tax cases. The team provides final processing for Appeals cases, performing the full range of actions to process Appeals and Counsel Cases from the point of receipt to closure, including adjustments, assessments, manual refunds, and abatements for all types of tax cases.

Tax Examiner – Job Series 0592

An Appeals Tax Examiner is responsible for examining, reviewing, and processing cases, making adjustments, computing normal interest cases, and closing pipeline and normal interest cases. Cases involve a wide variety of processing actions, account conditions and types of tax returns. 

Administrative Officer, GS-341-9

An Administrative Officer provides program support in a wide variety of areas, including budget, personnel, training, and travel services, for Area Directors throughout Appeals.

Administrative Support Assistant – Job Series 0303

An Administrative Support Assistant provides administrative and program support for Area Directors throughout Appeals.

Case Processor – Job Series 0303

A Case Processor provides case processing support and performs a variety of administrative and clerical services throughout Appeals.

Government Information Specialist – Job Series 0306

A Government Information Specialist processes taxpayer requests for case files under the Taxpayer First Act. The work requires interpreting and applying laws, regulations, and policies to provide access to taxpayer case file information while ensuring that legally privileged information and other protected information is not disclosed. Senior Government Information Specialists work on the more complex case files.